Refund Policy
This Policy applies to all prepaid balance top-ups made on claude-api.tech. By making a payment, you confirm that you have read and accepted this Policy together with the Terms of Use.
1. Funds added to the balance are non-refundable
Balance top-up payments are final. Unused balance is not refunded unless a refund is mandatorily required by applicable law.
2. Used tokens are non-refundable
Tokens already deducted from the balance through use of the Claude API are non-refundable, regardless of a subjective assessment of model response quality.
3. Cases where no refund is provided
- Changing your mind after an order is activated and the balance is credited.
- Dissatisfaction with model responses, hallucinations, or content quality.
- Account suspension or termination resulting from a violation of the Terms of Use or the Anthropic Acceptable Use Policy.
- Inability to integrate the API for reasons unrelated to a malfunction of our gateway.
- Model changes, deprecations, or restrictions introduced by Anthropic.
- A request submitted from an account other than the account used for the payment.
4. Billing errors and disputed transactions
The Platform may review the following situations individually:
- An evident billing error, including a duplicate charge or payment for an order that was not credited.
- A confirmed fraudulent transaction made without your authorization, where supporting evidence is available.
The resolution method, including a cryptocurrency refund, a balance credit, or another option, is selected individually based on the circumstances and supporting evidence.
5. How to submit a request
Contact Platform support and provide:
- The transaction identifier or order number.
- The email address used for registration.
- A clear description of the circumstances and supporting material, such as screenshots, timestamps, and error messages.
Requests are generally reviewed within 14 business days. If additional information is required, the period may begin when that information is provided.
6. Resolution method
If an individual review results in a decision to resolve the matter, the specific method is determined by the Platform based on the payment type, technical feasibility, and circumstances of the request.
7. Payment disputes
Disputed payments and any related account restrictions are reviewed individually. Before disputing a payment, we recommend contacting Platform support and providing the transaction identifier and a description of the circumstances.
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